Applied transit technology across demand-responsive systems, GTFS tooling, statewide web mapping, and real-time data infrastructure — built at NC State for North Carolina agencies.
12+
Active projects
5
DRT deployments
NC
Statewide coverage
OpStats Report Form
Submit operational statistics for North Carolina transit systems
Collection of all statewide microtransit zones — fares, website links, Google Play & App Store apps, phone numbers, and service hours for every active zone across North Carolina.
Our full portfolio of demand-response applications, research studies, and statewide web maps and dashboards.
Featured · Statewide
Microtransit Zones NC
Collection of all statewide microtransit zones — fares, website links, Google Play & App Store apps, phone numbers, and service hours for every active zone across North Carolina.
WebGIS applications supporting demand-responsive and microtransit planning across North Carolina — visualizing client movement, major destinations, and 2020 NC Census layers.
6 agency applications2020 NC Census layers
Each DRT application is a custom WebGIS tool built for a specific transit agency, combining ridership pick-up/drop-off data, major destinations, and demographic context to support service planning decisions.
Agency applications6 apps
DRT
Rockingham Microtransit Application
Interactive use of major destinations, client movement, and 2020 NC Census layers. Includes Select, Time Period Filter, and Information Page widgets.
Roadway congestion causes measurable delays for public transportation and school buses — increasing operational costs, reducing service efficiency, and forcing passengers to spend unnecessary time traveling. This research quantifies that impact using three datasets to calculate time of delay for all transit and school buses in two study counties.
Study scope
3
Datasets used to calculate bus delay
2
Counties studied across NC and FL
100%
Of transit and school bus routes analyzed
Research applications
Transit agencies can use results to adjust routes spatially and temporally to minimize congestion delay in the short term
School districts can identify which bus routes are most impacted by peak-hour congestion and adjust bell times or route paths
Municipalities and regional planners can incorporate delay data into long-term transportation planning and infrastructure investment
Results support equity analysis by identifying which communities experience disproportionate delay burdens
Interactive web maps
Durham County · North Carolina
Durham County, NC
Transit and school bus congestion delay mapped across Durham County — identify bottleneck corridors and peak delay periods.
Attendance zone boundaries, student ridership statistics, and travel time analysis supporting school transportation planning across North Carolina.
4 applications & dashboardsStatewide + Rutherford County
These tools combine attendance zone geography, student ridership data, and travel time analysis to support school districts and planners in evaluating bus routing efficiency and boundary design.
Applications & dashboards4 resources
School
Growing Together DPS School Boundaries
Durham Public Schools’ (DPS) “Growing Together” plan divides the county into five regions to ensure equitable access to academic programs and diverse student populations. The elementary boundaries took effect in the 2024-25 school year, while the secondary boundaries—affecting rising 6th and 9th graders—began in the 2025-26 school year.
General Transit Feed Specification data for North Carolina — current feeds, archived collections, and high-frequency stop analysis for statewide transit planning.
Statewide · North CarolinaUpdated May 2026
The General Transit Feed Specification (GTFS) is the open data standard used by transit agencies worldwide to publish schedules, routes, stops, and fares. The ITRE Public Transportation Group collects, validates, and archives GTFS feeds for North Carolina agencies — making this data freely available for trip planners, researchers, and regional planning tools.
Resources3 resources
NC GTFS Feed Archive
Current and archived GTFS feeds for North Carolina transit systems. Download static feeds for any agency — updated regularly as agencies publish new schedules.
Interactive dashboard of high-frequency GTFS stops statewide. Buffers by transit system and frequency group visualize coverage gaps and service levels.
The ITRE Public Transportation Group at NC State University — researchers, analysts, and developers working on real-world transit technology for North Carolina.
Team members
KM
Kai Monast
Director
Public and school transportation planning and policy
JS
Jeremy Scott
Research Associate
Transportation engineering, social policy, qualitative social research
JF
Jonah Freedman
Research Assistant & GIS Analyst
Asset management, intercity bus planning, and transit technical assistance
The Transportation Leadership and Development Program (TLDP) supports North Carolina's transit workforce, from career pathways to frontline safety training.
2 projectsStatewide · North Carolina
TLDP brings together resources that help agencies attract, train, and support transit professionals. Each project below is open to agencies, operators, and the public.
A driver–rider de-escalation protocol in booklet form, helping transit operators prevent conflicts, respond calmly, and know when to call for support.
Booklet · 6 pagesPDF downloadTLDP
This protocol gives drivers and frontline staff a simple, consistent approach to tense situations with riders. It covers early warning signs, communication techniques, safe disengagement, and what to do after an incident. (Sample text. Final description to come.)
What's inside the booklet
Recognizing early signs of rider distress or agitation
Five core de-escalation steps for operators
When and how to disengage and request support
Post-incident reporting and self-care
Click the booklet to open
Open booklet
View in page
Read the booklet right here, page by page, without leaving the portal.
Download the PDF
Save a copy to your device to print or share with your team. Sample file, about 6 pages.
De-escalation Support Protocol · Sample bookletDownload PDF
TLDP · Transportation Leadership & Development Program
De-escalation Support Protocol
A practical guide for transit operators on preventing conflict and responding safely to rider tension.
ITRE · NC State University · Sample edition
Sample content
Page 2
Purpose of this protocol
Lorem ipsum dolor sit amet, consectetur adipiscing elit. This protocol helps operators approach difficult rider interactions with a calm, consistent, and respectful method that protects everyone on board.
Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
Safety first: your safety and the safety of other riders always come before fare, schedule, or policy enforcement.
Sample content
Page 3
Recognizing early warning signs
Duis aute irure dolor in reprehenderit. Look for changes that suggest a rider may be becoming distressed or agitated:
Voice: raised volume, rapid speech, or sudden silence
Body language: clenched fists, pacing, or invading personal space
Behavior: repeated demands, refusing to move, or fixating on a grievance
Context: crowding, delays, or a missed transfer that may be adding stress
Sample content
Page 4
Five core de-escalation steps
Stay calm. Keep your voice low, steady, and slow.
Listen. Let the rider speak and acknowledge what you hear.
Show empathy. Excepteur sint occaecat cupidatat non proident.
Offer clear options. Explain what you can do, in simple language.
Give space. Keep a safe distance and an exit path.
Sunt in culpa qui officia deserunt mollit anim id est laborum.
Sample content
Page 5
When to disengage and call for support
Nemo enim ipsam voluptatem quia voluptas sit aspernatur. Stop the conversation and request help when:
A rider makes threats or becomes physically aggressive
You feel unsafe, or other riders appear to be at risk
The situation is not improving after your attempts
In an emergency, call 911, then notify your dispatcher. Follow your agency's own procedures.
Sample content
Page 6
After an incident
Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet. After any significant incident:
Report it using your agency's incident form
Record what happened while the details are fresh
Check in with a supervisor or peer, and use available support services
KM
JS
JF
NM
MW